Lead Sales Associate

About Dollar General

At Dollar General, our mission is Serving Others! We’re dedicated to helping shoppers Save time. Save money. Every day.® Our stores offer convenient neighborhood locations with everyday low prices on products customers need and love. Join our team and be part of a company that values each employee’s unique strengths and contributions.

Job Summary

As a Lead Sales Associate, you play a key role in supporting daily store operations by assisting with cashier and stocking duties, while stepping in as a leader when the Store Manager or Assistant Store Manager is absent. Your focus is on delivering excellent customer service, maintaining store presentation, and helping to maximize store profitability.

Key Responsibilities

• Serve as a cashier and operate the cash register efficiently, ensuring accurate transactions and excellent customer service.

• Assist with unloading trucks and receiving merchandise according to company procedures.

• Stock shelves, rotate and face merchandise, and build attractive product displays to maintain a well-organized store.

• Assist in implementing and maintaining plan-o-grams to optimize product placement and presentation.

• Handle customer inquiries and assist shoppers in locating merchandise promptly and courteously.

• Maintain cleanliness and organization throughout the store including front-end, sales floor, stockroom, and restrooms.

• Bail cardboard, take out trash, and perform other cleaning duties to uphold safety and sanitation standards.

• In the absence of store management, take on leadership responsibilities such as:

  • Authorizing refunds and overrides within company guidelines.

  • Counting registers, making bank deposits, and ensuring cash accountability.

  • Monitoring cash levels and supervising cash handling procedures.

  • Ensuring security measures, including key control and camera monitoring (if applicable).

• Complete required paperwork and documentation accurately and timely.

• Follow all company policies, procedures, and standards to protect assets and reduce losses.

Skills & Qualifications

• High school diploma or equivalent preferred.

• Previous retail or supervisory experience preferred but not required.

• Basic math skills including addition, subtraction, multiplication, division, and percentage calculations.

• Familiarity with cash handling and register operations.

• Strong interpersonal and communication skills to engage with customers and team members effectively.

• Ability to read and follow plan-o-gram instructions and merchandise presentation guidelines.

• Reliable, organized, and able to multitask in a fast-paced retail environment.

• Commitment to providing excellent customer service and maintaining a safe and clean store environment.

Physical Requirements

• Ability to stand, walk, bend, stoop, and lift merchandise regularly (up to 65 lbs).

• Comfortable working in varying temperatures and on your feet for extended periods.

Dollar General is an Equal Opportunity Employer.